![]() Make sure to allow the pop-up - it's our live chat window. ![]() Before chatting, you may need to sign into Skype if you aren't already. After you cancel your subscription send us. You can check how to do it here: How to cancel your subscription. Need to chat with an agent about your refund? Start a live chat with customer service now. To get a refund first cancel your subscription. Select the Confirm Refund button and we'll automatically issue a refund to the same payment method used to make the purchase.We can't give refunds for charges older than 90-days or for subscriptions that have been used or expired. To schedule cancelation of a Premium subscription purchased via iTunes before June 1st, 2020: Access iTunes on your desktop or mobile device. Pandora cannot cancel those subscriptions or trials, change your subscription plan, or issue refunds for subscriptions purchased through any of these app. Note: If you don't have the Refund button and believe you're eligible for a refund in accordance with our refund policy in Skype's Terms of Use, make sure you're signed into the correct Skype account. From your purchase history, select the order you want a refund for. If you're eligible for a refund, you'll have the Refund button.Use this link to sign into your Skype account profile page.You need to request a refund from Apple or request a refund from Google Play. Note: If you made an in-app Skype purchase through iTunes or Google Play, we're unable to provide a refund. We can't give refunds for charges that are more than 90-days old. Charges made in error if you contact us within 90-days of purchase.Fraudulent use if we determine your account was taken over by a third party.Technical issues that we determine to be Skype's fault.Outside of the 14-day period in the EU, refunds are at the discretion of Skype (EU customers only). Skype Credit that hasn't been used if the refund is requested within 14-days of purchase.Subscriptions that haven't been used and haven't expired.They will approve your request after asking. Skype can't complete refunds if the original payment method is no longer available, for example your credit card expired, the PayPal account is closed, or where the payment method doesn't allow refunds. If its been less than 30 days since you purchased the subscription, ask for a refund and your cancellation request. Refunds are made using the same payment method used to make the initial purchase. Yes! If eligible, Skype refunds are given in accordance with our refund policy in Skype's Terms of Use.
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